Enterprise Grade Software

CRM for BPO Industry

CRM for BPO's & for all business who set up a customer support center

WhatsApp Or - Just Give Us A Call: +91 706 5553 553

Specialized CRM for BPO Industry

Businesses in the BPO Industry our CRM is applicable for:

  • Banking BPO
  • Contact Centre (business) - Call centre
  • Other businesses in the BPO industry

In case, your business type is not listed above please contact our Solution Architect

to know if our BPO CRM can address your business needs.

Or - Just Give Us A Call: +91 706 5553 553

Contact us for any information on
BPO CRM

Contact Number - (for sales enquiry only)

Do You Want a Demo ?

Get 15 Minutes Demo

Do You Want a Callback ?

Schedule a Callback

Office Timings

Mon to Fri - 10 am to 5 pm (IST)

Send us an Enquiry

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Lead flow from various sources into BPO CRM

Flow Chart for
Various Ways of Lead Routing / Assigning / Allocation
in BPO CRM

Flow Chart For Various Ways Of Lead Assigning Lead Routing Lead Allocation in BPO CRM

Flow Chart For Various Ways Of Lead Assigning Lead Routing Lead Allocation in BPO CRM

How our BPO CRM can help you

Approximate Return On Investment from a BPO CRM

  • Reduce sales cycle span Upto 22%
  • Improve customer retention Upto 37%
  • Increase lead conversion rates Upto 55%
  • Minimize sales & marketing costs Upto 55%
  • Revenue increase per calling agent Upto 60%
  • Boost sales efficiency Upto 60%

CRM Integration & Customization

BPO CRM Integrations

Our BPO CRM can integrate with most ERP, accounting & other softwares

BPO CRM Customizations

We are a one stop shop for BPO CRM Customizations & Integrations

BPO CRM Compatibility

Works seamlessly across

Desktops

Tablets

Smartphones

Payment Options for BPO CRM

Cloud (we host)
  • One time & Maintenance
Server (you host)
  • One time & Maintenance

2 Key BPO CRM FeaturesGrow BPO business with CRM Software

Manage leads generated by Outbound or Inbound calling

Effectively track and manage all leads, whether they originate from outbound campaigns or inbound inquiries, ensuring no opportunity is missed.

Track & Manage data of leads or clients

Maintain a comprehensive and organized database of all leads and clients, facilitating better engagement and personalized service.

Maximize productivity with detailed reports. Know your progress.

50 Plus CRM reports for BPO business

Sign Up for BPO CRM Demo to View Reports

BPO CRM buyer's guide
Stepwise CRM evaluation and selection details

01

Sign up for a BPO CRM Demo

  • List 5 key sales reasons why your BPO Business needs a CRM
  • Sign up for a free demo & examine our software features
  • Download the feature list & watch BPO CRM videos or call us
02

Get all your questions on BPO CRM answered

Get Free Consultation Now
  • Ask about the features you need
  • Know how our software can help you
  • Which hosting is best for you?
  • Discuss integration & customization details
  • Which plan is best for you?
03

Get best price & kickstart your BPO CRM Software

Order of execution:

  1. Finalize integration & customisations
  2. Finalize hosting
  3. Select a plan
  4. Get the best price
  5. Pay us ;) & Get started

Resources for BPO CRM Software

BPO CRM FAQs

A BPO CRM (Business Process Outsourcing Customer Relationship Management) is a specialized software solution designed to help BPO companies manage their client interactions, streamline operations, track leads, enhance customer service, and improve overall efficiency across various outsourced processes.

Our BPO CRM is applicable for a wide range of businesses within the BPO industry, including Banking BPO, Contact Centers (Call Centers), and other various BPO operations dealing with customer support, sales, or lead management. If your specific business type isn't listed, please contact our solution architect for a tailored assessment.

We prioritize unparalleled security and stability. Your data is kept safe with regular backups, securely encrypted critical data, and hosted on highly secure cloud servers (like Amazon's Secure Servers). If you choose on-premise hosting, security management will be in your hands.

Our BPO CRM is designed to work seamlessly across Desktops, Tablets, and Smartphones, providing a responsive experience without the need for a separate native mobile app.

Yes, we are a one-stop shop for BPO CRM customizations. Our solution architects can work with you to tailor the CRM to your specific business requirements, workflows, and branding.

Yes, our BPO CRM offers flexible hosting options. You can choose cloud hosting (we host on secure servers) or on-premise hosting (you host on your server), depending on your business needs and infrastructure.

The implementation timeline varies depending on the level of customization, integration requirements, and data migration. Our team will provide a detailed timeline after understanding your specific needs during the consultation phase.

Absolutely. Our BPO CRM is designed for integration with most ERP, accounting, and other third-party software solutions to ensure a unified business ecosystem. We offer comprehensive integration services.

Yes, beyond the 50+ standard reports available, we can customize reports to align with your specific KPIs, performance metrics, and analytical requirements, providing you with actionable insights.

Yes, our BPO CRM is built with flexibility to integrate with various Email and SMS gateway providers, allowing you to centralize your communication channels within the CRM.

For detailed technical specifications, including system requirements, database technologies, and supported browsers, please contact our sales team or request a detailed feature list document.

Yes, as a web-based application, our BPO CRM is platform-independent and works seamlessly across any operating system (macOS, Linux, Windows) that supports a modern web browser.

We offer comprehensive support through multiple channels, including phone, email, and a dedicated support portal. Our support team is available during office hours (Mon to Fri - 10 am to 5 pm IST) to assist with any queries or technical issues.

Contact us for any information on
BPO CRM

Contact Number - (for sales enquiry only)

Do You Want a Demo ?

Get 15 Minutes Demo

Do You Want a Callback ?

Schedule a Callback

Office Timings

Mon to Fri - 10 am to 5 pm (IST)

Send us an Enquiry

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Your message has been sent. Thank you!

What our clients say?

Crmwala's ability to provide the right solutions to our ever changing business requirements has meant that they are our chosen partners in I.T.

- Sudarshan Daga, Director

We have worked with Crmwala on many of our projects. Our experience working with them has been efficient and seamless.

- Nidhi D

Our relationship started when their business had just commenced and their team size was small. Its been more than 9 years since they have been our vendors for software.

- Rahul Agrawal, Director

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